hospitality consultants - helping you to succeed
hospitality consultants - helping you to succeed
Incorporates a full location assessment taking into account the current and future political and economic environment in which the property will be located, the proposed site and any factors which will have a positive or negative impact going forward. A competitor analysis of existing properties in and around the proposed location is carried out, coupled with detailed reports of their historical performance and a SWOT analysis of the anticipated competitor set.
The feasibility report will guide the positioning of the operational standard and size of the property to ensure sustainability and profitability in the particular market. From this, we work with the approved design team to incorporate optimum functionality, required aesthetics and cost-saving components if applicable. Recommendations are given on overall layouts, guest flows and equipment specifications as well as on fire, life and safety systems, IT requirements, communications systems, security, HVAC, and M&E.
Many owners, especially those entering the industry for the first time, prefer to work with an established brand – be that local or international. Based on the feasibility and project concept report, we are able to recommend the most appropriate local and international brands and negotiate favorable contract terms on behalf of the client.
Once design concepts, drawings, interiors, technical services and all associated inputs have been obtained and agreed, we compile a comprehensive and detailed project and pre-opening budget for approval by you, our client. Further, a statement of Estimated Profit and Loss is compiled based on the agreed standard and scope of the proposed hotel operations. Based on our research and conclusions regarding location, the competitive environment, market positioning and facility provision, we project room occupancy and average room rate for the hotel and levels of utilization and revenue from ancillary facilities over the first five years of operation. These estimates will be prepared in accordance with accepted accounting practices, and the assumptions upon which our estimates are based will be clearly stated in our review.
If required, we are able to provide turnkey project management for the duration of building and the opening of the property. Our services include on-the-ground day-to-day liaison between all stakeholders involved in the project, as well as overseeing all architectural, interior design and construction disciplines involved in the project with an emphasis on quality finishing and budget adherence.
A critical phase in any project is the pre-opening phase which we recommend commences 12 months prior to the intended opening date. Our recommended Executive Search personnel are able to source the best global talent for all key roles and our Human Resources and Training team will compile all the necessary documentation and procedures required for recruitment according to local practice. Advice and recommendations are given on, amongst other aspects, the following critical areas :
There are several options for the management of the project upon completion, from the owner retaining full control and management, to ceding all control by leasing it to a third-party operator, or appointing a management company or brand. We are able to advise on the suitability of the various options, taking into account the client’s strategic goals and financial expectations, as well as what would be the best fit for the location, the size and concept of the property.
In the constantly evolving marketplace, many owners benefit by re-positioning their product offering to optimize their returns. Often the product was opened many years previously and market conditions and guest expectations have changed dramatically; possibly the property has been left behind and is rapidly losing market share. Through detailed analysis of the local and regional hospitality sector, we can advise and give recommendations on operational processes and standards as well as any physical changes which may be required to the overall product. An important part of our input is the retraining of talent where deemed necessary.
Our state-of-the-art customer experience audit enables us to identify any deficiencies in the total product offering and solutions are provided to correct this. Commonly, staff are excluded in many of the normal Quality Assessment programmes; however, we believe that they are a key element and we have developed a bespoke staff satisfaction barometer providing owners with tailor-made interventions to improve productivity and retention. This enables owners to have a real-time assessment as to how engaged their staff are feeling at any given time.
The success of any establishment is founded on its reputation in the marketplace. We can assist independent operators to access the most appropriate marketing, reservations and social media platforms. Working closely with the sales and marketing team, we host intense workshops focused on marketing initiatives in the target market, both local, regional and international. With close associations to some of the world’s leading guest loyalty schemes, we can advise and negotiate the most cost-effective options to maximize yield.
By establishing a fundamental and intimate understanding of your business, we are able to identify opportunities for additional revenue and capital inflows. In some cases, a complete restructuring of the property’s personnel may be required and recommendations are given to align the property with the most cost-effective solution for the current and future trading environment.
Our extensive experience in working with both international and Africa-centric brands enables us to review, amend and negotiate any existing management agreements to protect the owner’s interests. We are also able to advise on any new management agreements being entered into to ensure that long term viability is maintained and that preferential fee structures are secured for our clients.
In today’s rapidly changing high tech trading environment, any property which does not have an effective revenue and distribution process in place is losing bookings and market share on a daily basis. We are able to analyze a property’s current revenue strategies as well as their distribution systems to determine whether they are effective and real time. We are able to recommend suitable channel distribution platforms as well as leading revenue management partners who constantly ensure that the most competitive rates are available to the public 24/7, across all platforms.
We are able to provide turnkey project management for the duration of the renovation period. Our services include on-site day-to-day liaison between all stakeholders involved in the renovation, as well as overseeing all architectural, interior design and construction disciplines involved, with an emphasis on quality finishing and budget adherence.
With access to some of the continent’s leading technical professionals, we are able to guide clients in order to avoid errors and omissions which invariably add pressure and cost if not comprehensively addressed at the onset.
The challenge of forex fluctuation and onerous importation laws create huge obstacles for any client wishing to procure internationally. With extensive connections to an array of renowned suppliers for all products – from linen through to table top – we can assist you to find the right product at the right price, and facilitate expeditious payment and delivery within agreed timelines.
A comprehensive talent audit will reveal under utilized skill sets as well as deficiencies and mismatches in current employee roles. Coupled with in-depth one-on-one performance appraisals, we are able to compile detailed training workshops for each department, focusing on refreshing individual skills and adapting to new and evolving best practices in the human resources and people management space.
